A. Instructions for Cancellation

Introduction
Consumers, i.e., any individual acting for purposes wholly or mainly outside their trade, business, craft, or profession, are entitled to cancel any contract on the following conditions:

Right to Cancel
You have the right to cancel this contract within fourteen days without giving any reason.

The cancellation period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the goods.

In the case of a contract for regular delivery of goods during a defined period of time, the cancellation period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you, acquires physical possession of the first delivery.

To exercise the right to cancel, you must inform us (Svalbard Brewery Import & Export GmbH, Gerhofstraße 1-3, 20354 Hamburg, Germany, Email: info@svalbardbrewery.com) of your decision to cancel this contract by a clear statement (e.g., via e-mail).

To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right to cancel before the cancellation period has expired.

Effects of Cancellation
If you cancel this contract, we will reimburse all payments received from you, including the costs of delivery (except for supplementary costs arising if you choose a delivery option other than the least expensive standard delivery offered by us) without undue delay and no later than fourteen days from the day we are informed about your decision to cancel this contract.

We may make a deduction from the reimbursement for any loss in value of the goods if the loss results from handling beyond what is necessary to establish the nature, characteristics, and functioning of the goods.

Reimbursement will be made using the same means of payment you used for the initial transaction unless otherwise agreed. You will not incur any fees as a result of the reimbursement.

We may withhold reimbursement until we have received the goods back or you have provided evidence of having sent back the goods, whichever is earlier.

Return Conditions

1. Goods must be returned to the same address from which the package was sent.
2. You must notify us via email (info@svalbardbrewery.com) before returning the goods.
3. Goods must be sent back without undue delay and no later than 14 days from the date you notify us of the cancellation.
4. The deadline is met if you send the goods before the 14-day period expires.

We will bear the cost of returning the goods.

Exclusion and/or Premature Expiration of the Right to Cancel
The right to cancel does not apply to consumers who, at the time of concluding the contract, are not nationals of a member state of the European Union and whose exclusive residence and delivery address are located outside the European Union.

General Information

1. Please prevent damage to and contamination of the goods. Return the goods, if possible, in the original packaging with all accessories and components. If necessary, use protective outer packaging.
2. Note that the above general information is not mandatory for exercising your right to cancel.